實用的ITIL-4-Foundation套裝和資格考試的領導者和高通過率ITIL-4-Foundation題庫最新資訊

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ITIL 4基礎考試是一項全球認可的證書計劃，旨在幫助專業人士和組織了解IT服務管理的最佳實踐。該考試涵蓋最新版本的ITIL，是全球最廣泛使用的IT服務管理框架。ITIL 4基礎考試聚焦於ITIL框架的核心原則、概念和術語。這是對於新手或想要刷新知識的專業人士的理想起點。

ITIL 4基礎考試包括40道多選題，必須在60分鐘內回答。這個考試的及格分數是65％，成功通過考試的候選人將獲得ITIL 4基礎認證。這種認證是IT專業人員展示其IT服務管理專業知識和增加職業前景的好方法。它還為進一步的ITIL認證打下了堅實的基礎。

>> ITIL-4-Foundation套裝 <<

實踐的ITIL-4-Foundation套裝和資格考試的領導者和熱門的ITIL-4-Foundation：ITIL 4 Foundation Exam

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最新的 ITIL 4 ITIL-4-Foundation 免費考試真題 (Q126-Q131):

問題 #126
Which practice requires focus and effort to engage and listen to the requirements, issues, concerns and daily needs of customers?

A. Service desk
B. Supplier Management
C. Service request management
D. Service level management

答案：C

解題說明：
In order to be aligned to customer outcomes and expectations, SLM requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers:
Engagement is needed to understand and confirm the actual ongoing needs and requirements of customers, not simply what is interpreted by the service provider or has been agreed several years before. ITIL4 refers to value as being co-created, since it needs the input and validation of customers.
Listening is important as a relationship-building and trust-building activity, to show customers that they are valued and understood. This helps to move the provider away from always being in 'solution mode' and to build new, more constructive partnerships. Each customer is unique, and the service provider must not have a one-size-fits-all approach.
The activities of engaging and listening provide a great opportunity to build improved relationships and to focus on what really needs to be delivered. They also give service delivery staff an experience-based understanding of the day-to-day work that is done with their technology, enabling them to deliver a more business-focused service. When the customer is engaged and listened to, they feel valued and their perception of the service and service management activities improves.
https://www.bmc.com/blogs/itil-service-level-management/

問題 #127
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Service level management
B. Service desk
C. Change enablement
D. Monitoring and event management

答案：A

解題說明：
Explanation
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/

問題 #128
Which BEST describe the focus of the 'think and work holistically' principle?

A. Integrating an organization's activities to deliver value
B. Breaking down large initiative into smaller pieces of work
C. Considering the existing organizational assets before building something new
D. Eliminating unnecessary steps to deliver valuable outcomes

答案：A

解題說明：
Explanation
Think and work holistically
No service, practice, process, department, or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=5.,rather%20than%20as%20separate%20parts.

問題 #129
Which will help solve incidents more quickly?

A. Detailed procedural steps for incident investigation
B. Target resolution times
C. Collaboration between teams
D. Escalating all incidents to support teams

答案：C

問題 #130
Which gives a user access to a system?

A. Service requirement
B. Service agreement
C. Service provision
D. Service consumption

答案：C

問題 #131
......

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